Why and how can Outages.io help

The Internet has become one of our most important resources yet reliability for many is not so great. Worse, getting help can sometimes be not only difficult but overwhelming, especially if you need your service for work or business.

When posting problems on providers social pages, they ask you to privately message them and you hope they will take care of the problems. However, those suffering ongoing intermittent problems can often find themselves feeling alone and unable to get help as the problems keep coming back.

Even more frustrating is there seems to be a practice in place that customers have no clue, they don’t know what they are talking about and what ever information they provide isn’t something the provider will use and certainly never admit to. We know this from first hand experiences trying to help many of our customers.

You are no longer alone

Outages.io helps by providing hard facts about problems related directly to your own Internet service but it also gives you the opportunity to correlate information with others in your area.

There is power in numbers. One person can easily be dismissed but when many are seeing the same things, perhaps it can help the provider to get the repairs done or even stop denying there are problems or putting off long needed upgrades or repairs.

By motivating others in your area to monitor you can then compare your reports and are able to see trends which cannot be denied. We cannot count how many times we’ve been told ‘you don’t understand how our services work’ and yet our data helped get the problems fixed. Of course, denied the entire time.

Privacy

You should know that we will always stake our reputation on what we are saying in the following paragraphs.

Outages.io is absolutely anti profiling. We believe that companies should get back to earning their keep by offering great services and not by selling off everything about their members.

Outages.io does not share any personal information what so ever. As a free service, no financial information is asked for or saved. Hardware or other purchases are sent directly to paypal.

What data do we keep

When you add an agent, you are asked to enter its location via a map application. This is to ensure consistent location data for all agents installed.

Street addresses, GEO location and ZIP/Postal code are used to help correlate problems in your region though are never shown publicly. Agent locations could be shown on one of our maps but show only multiple agent locations without any personal information.

Is Outages.io really free

Yes, because it can help you and it can help us to give you better facts about problems in your area.

Outages.io is a free, limited version of a solution that we offer to businesses and organizations.

Our business version allows managing very large numbers of agents, shows live map overviews of overall conditions in one or many areas.

Being Internet consumers ourselves, we know how difficult it is to get help especially if you do not have any hard data. We also understand that consumers can find it difficult to pay for a service to monitor a service they are already paying for.

While it is great to see high speed plans being offered, the problem is that speeds keep going while reliability may be overlooked.

The more people that use Outages.io, the more outage data we can collect in order to make your reports more and more accurate as we continue to develop our services.

Ownership

The service is offered by Logicore Networks LLC which also owns NutPile Networks LLC. The agent software is licensed as NutPile Networks LLC.
For more information about Logicore Networks, please visit www.logicore.net.

Note about changing over to free
Please note that conversion to a free service began on Friday, January the 4th. Rather than shutting down, we felt it best to work on the changes while keeping the service up. This may mean you will find outdated information about costs, editions, those sorts of things but we are working on it.

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