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Keeping the Internet healthy during COVID-19

Keeping the Internet healthy during COVID-19

It's September 2020 and with everything that is going on with COVID-19, reliable Internet access is critical. Internet and other service technicians are just as stressed about walking into customers' homes or offices as their customers are about being visited. With more employees working from home, work loads for technicians in the field will certainly increase. Whether working from home or self...

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Is your company website down or is it the Internet?

Is your company website down or is it the Internet?

  Avoiding the Internet blame game If your company offers online services, it's almost a given your customers will think your business is having issues before blaming their own slow Internet connections. Outages.io shows where the problems are happening, whether it's their internal network, with their provider, or beyond their provider. Best of all, Outages.io is free to use, for as long as you...

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Eliminate Most Panicked Customer Support Calls

Eliminate Most Panicked Customer Support Calls

In the IT/ISP industry, we sometimes experience customers quickly pointing the finger toward their support company if they lose Internet access and therefore, VoIP, browsing and other services. The majority of short lived problems are often Internet related and need to be assessed quickly in order to keep customer confidence. If your business handles customer premise managed services such as...

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Do You Offer VoIP, IT Support, Content Services?

Do You Offer VoIP, IT Support, Content Services?

When Internet issues arise, especially VoIP related, customers using your services can quickly point the finger at you. You need a speedy way of determining if the problems are at the customer premises or with their Internet connection. By knowing where the problems are and taking care of them quickly, your customer will always trust that you are on top of things as you should be. Find problems...

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Sound of Silence: Dropped VoIP calls lose customers

Sound of Silence: Dropped VoIP calls lose customers

Sound of silence: Dropped VoIP calls lose customers. VoIP and online service providers solve service issues and retain customers with Echo Networks Outages.io service. PRESCOTT, AZ – When Internet issues arise, especially Voice-over-IP (VoIP) and network related issues, customers can be quick to assign blame before considering that the problem is more likely with their own connectivity. VoIP and...

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The Internet is down and it’s not my fault

The Internet is down and it’s not my fault

Outages.io eliminates hours of frustrating calls to providers support line, gives consumers and IT support proof of what is happening with services during and after problems. PRESCOTT, AZ – How many times can you reboot a router before you give up in frustration? That's the question Mike Paradis, Outages.io creator, asked himself a few years ago. Despite paying for an expensive business package...

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Municipal Broadband Projects

Municipal Broadband Projects

Maybe all the talk about net neutrality means opportunities Let’s be honest, the main factor behind eliminating net neutrality is pure greed and control. Internet Service Providers (ISP) like any other business, sometimes prefer not to invest in better infrastructure until they either absolutely have to such as seeing a competitive reason for doing so or when there are simply too many...

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ISP could SEE my outages thanks to Outages.io

We have a great ISP, Cable Systems of Nevada. They're very small serving only our community in southern Utah (SunRiver retirement community in St George) and one community in southeast Nevada.They are very responsive, but they have been having their own problems for a couple of months with intermittent outages of an unknown source. Consequently our many outages were ascribed to their problems....

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When your Internet is up and down

We help you or your community get reliable Internet During this pandemic, people are counting on this important resource. Providers may not be aware of weak points in your neighborhood but Outages.io can find them. No more finger pointing or excuses, both consumers and provider see the facts that tell the story. Shows problems, low bandwidth, sends disconnection alerts and much more.  Ranked...

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Local provider refused our helpful data

At a neighborhood party early this year (before covid-19), there was a conversation about the local Internet provider and just how difficult it is to get help sometimes. I decided to do some looking around and found this service. I talked a couple of neighbors into installing this on their PC mostly out of curiosity, not really believing much would come from it. Cuz I'm the techy one, they gave...

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Intermittent connection solved

A while ago I was having intermittent internet loss with my WOW service. I own my Surfboard Modem and Netgear WNDR4300v2 Router.   After a frustrating few weeks of calling WOW customer service, getting told to reboot my modem, reboot my router, everything is fine for a while then the cycle repeats. Of course, WOW says everything in FINE on their end, and it must be my equipment.   Then I...

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Customer issue solved

In one case the problem appeared to have existed on the customer's equipment, but I had an ongoing saga with their previous ISP trying to get them to repair a VDSL line fault. They repaired the line but outages were still occurring somewhere within the ISP equipment, as in the end we switched ISP and the problem is resolved, as proved by outages.io monitoring! I reconfigured the clients entire...

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