Internet downtime makes healthcare work harder

Internet downtime makes healthcare work harder

The Internet has been down at our hospice office and in-patient unit all weekend. It's frustrating because we have a shared connection with another of our facilities, so it's hard to know exactly where the problem is occurring. Is it at our office or at their nearby location? Plus, this morning we were greeted by the smell of sulfuric acid when we opened the office doors-- turns out one of our...

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Internet slowdown or outage proof for your ISP tech support

Internet slowdown or outage proof for your ISP tech support

We love it when our Outages.io customers share their success stories. Nancy sent this one in to us recently: “I am a 75 year-old housewife, but I did work as a network administrator before retiring 18 years ago. Believe me, NOTHING in technology stays the same for 18 years, so I know very little about systems and networks today, and most every outage detector I found was way too complicated to...

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Is your company website down or is it the Internet?

Is your company website down or is it the Internet?

Avoiding the Internet blame game If your company offers online services, it's almost a given your customers will think your business is having issues before blaming their own slow Internet connections. Outages.io shows where the problems are happening, whether it's their internal network, with their provider, or beyond their provider. Best of all, Outages.io is free to use, for as long as you...

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Do You Offer VoIP, IT Support, Content Services?

Do You Offer VoIP, IT Support, Content Services?

When Internet issues arise, especially VoIP related, customers using your services can quickly point the finger at you. You need a speedy way of determining if the problems are at the customer premises or with their Internet connection. By knowing where the problems are and taking care of them quickly, your customer will always trust that you are on top of things as you should be. Find problems...

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Municipal Broadband Projects

Municipal Broadband Projects

Maybe all the talk about net neutrality means opportunities Let’s be honest, the main factor behind eliminating net neutrality is pure greed and control. Internet Service Providers (ISP) like any other business, sometimes prefer not to invest in better infrastructure until they either absolutely have to such as seeing a competitive reason for doing so or when there are simply too many...

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Eliminate Most Panicked Customer Support Calls

Eliminate Most Panicked Customer Support Calls

In the IT/ISP industry, we sometimes experience customers quickly pointing the finger toward their support company if they lose Internet access and therefore, VoIP, browsing and other services. The majority of short lived problems are often Internet related and need to be assessed quickly in order to keep customer confidence. If your business handles customer premise managed services such as...

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The Internet is down and it’s not my fault

The Internet is down and it’s not my fault

Outages.io eliminates hours of frustrating calls to providers support line, gives consumers and IT support proof of what is happening with services during and after problems. PRESCOTT, AZ – How many times can you reboot a router before you give up in frustration? That's the question Mike Paradis, Outages.io creator, asked himself a few years ago. Despite paying for an expensive business package...

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Keeping the Internet healthy during COVID-19

Keeping the Internet healthy during COVID-19

It's Summer 2020 and with everything that is going on with COVID-19, reliable Internet access is critical. Internet and other service technicians are just as stressed about walking into customers' homes or offices as their customers are about being visited. With more employees working from home, work loads for technicians in the field will certainly increase. Whether working from home or self...

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Sound of Silence: Dropped VoIP calls lose customers

Sound of Silence: Dropped VoIP calls lose customers

Sound of silence: Dropped VoIP calls lose customers. VoIP and online service providers solve service issues and retain customers with Echo Networks Outages.io service. PRESCOTT, AZ – When Internet issues arise, especially Voice-over-IP (VoIP) and network related issues, customers can be quick to assign blame before considering that the problem is more likely with their own connectivity. VoIP and...

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