(Above image shows just part of what Outages.io tracks to help you find your Internet outage problems.)
After a year of outages, John now knows why his broadband is down.
We are always glad when customers take the time to write us and share how Outages.io solved Internet outage issues or fixed network connection problems. John wrote in to tell us how he used the Community version of Outages.io to find out why his broadband outages kept happening. We asked him what made him submit his testimonial to us and here’s what he said:
“I had a year with multiple daily outages and that seriously compromised my use of broadband service. My service provider refuted fault status. Data from Outages.io line analysis resulted in immediate action from the service provider. (I sent data to the CEO!) Because the desired result has been achieved I had logged off and uninstalled the agent. Please do use as a reference, it is an accurate summary and it’s the least I can do to say thanks.”
We know firsthand how frustrating it can be when broadband outages occur and your provider doesn’t believe you. Whether it is a network connection issue or an Internet outage, Outages.io can show you if the problem is at your home/office, at your Internet provider, or beyond your service provider (at their upstream provider).
Outages.io works with any Internet provider you use, tracking and monitoring how their service is doing. Hopefully, you won’t have to suffer with broadband outages for a year or escalate to the CEO to get it resolved, like our customer John did.
When you use Outages.io, you can also post your reports to Facebook and other social media sites. We’ve discovered that posting actual proof of the issues you are having on your provider’s social media page can inspire them get things resolved!
Quick outage support links to U.S. Broadband providers:
AT& T Internet outage support
Sparklight Internet outage support
CenturyLink Internet outage support
Rise Broadband outage support
Xfinity outage support
Wave Broadband outage support
Atlantic Broadband outage support
Bend Broadband outage support