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Keeping the Internet healthy during COVID-19

Keeping the Internet healthy during COVID-19

It’s September 2020 and with everything that is going on with COVID-19, reliable Internet access is critical. Internet and other service technicians are just as stressed about walking into customers’ homes or offices as their customers are about being...
Eliminate Most Panicked Customer Support Calls

Eliminate Most Panicked Customer Support Calls

In the IT/ISP industry, we sometimes experience customers quickly pointing the finger toward their support company if they lose Internet access and therefore, VoIP, browsing and other services. The majority of short lived problems are often Internet related and need...
Do You Offer VoIP, IT Support, Content Services?

Do You Offer VoIP, IT Support, Content Services?

When Internet issues arise, especially VoIP related, customers using your services can quickly point the finger at you. You need a speedy way of determining if the problems are at the customer premises or with their Internet connection. By knowing where the problems...
The Internet is down and it’s not my fault

The Internet is down and it’s not my fault

Outages.io eliminates hours of frustrating calls to providers support line, gives consumers and IT support proof of what is happening with services during and after problems. PRESCOTT, AZ – How many times can you reboot a router before you give up in frustration?...