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ISP could SEE my outages thanks to Outages.io

We have a great ISP, Cable Systems of Nevada. They’re very small serving only our community in southern Utah (SunRiver retirement community in St George) and one community in southeast Nevada.They are very responsive, but they have been having their own problems...

Local provider refused our helpful data

At a neighborhood party early this year (before covid-19), there was a conversation about the local Internet provider and just how difficult it is to get help sometimes. I decided to do some looking around and found this service. I talked a couple of neighbors into...

Helped with WOW problems

I like you guys. A LOT. I’ve used your online agent and it really helped me hold WOW’s feet to the fire to fix an issue.Now I’d like to actually buy you’re hardware agent. Almost IMPOSSIBLE to do! I know there is a link somewhere to do that,...

Intermittent connection solved

A while ago I was having intermittent internet loss with my WOW service. I own my Surfboard Modem and Netgear WNDR4300v2 Router.   After a frustrating few weeks of calling WOW customer service, getting told to reboot my modem, reboot my router, everything is fine for...

Customer issue solved

In one case the problem appeared to have existed on the customer’s equipment, but I had an ongoing saga with their previous ISP trying to get them to repair a VDSL line fault. They repaired the line but outages were still occurring somewhere within the ISP...