Welcome to Outages.io

We have found it difficult to maintain this FAQ as we are constantly developing new features and fine tuning others. Because of this, we are slowly migrating all support questions, information and help to our new forums. If you have any questions, please create an account in our forums and ask anything you’d like there. 

Note that where ever possible in the application, we have added ? (question marks) and ‘Click for help’ links. When you mouse over those, help information will be displayed.

A few things to help you get started.

Date/time and time zone: A time zone can be set for each agent installed. This allows members and Partners to monitor Internet services in different geographical locations. Setting the time zone ensures that your reports for each agent will have the correct date/time. By default, all agents function using UTC date/time. Please be sure to set the time zone for each of your agents to ensure that you see the correct details.

Software or preconfigured agent: The agent can be installed on Windows 7/8/10, some Linux flavors and some embedded devices. A preconfigured hardware agent is also available and is dedicated solely to monitoring your Internet performance. It automatically updates itself and runs 24/7 without any user intervention required. It also uses less than one amp of power making it much more economical than running a PC.

Outages.IO can be used at no cost and includes free features such as Dynamic DNS and others. DDNS can be used to reach home cameras and other devices using an easy to remember word rather than needing to find your current IP.

Outages monitoring: The process of maintaining a connection between two or more points over the Internet, gathering network statistics from one or more locations to determine connection problems and reliability.

You will see at least three different classifications in outages reports. The Outages.IO algorithm will try to determine where your Internet problems are so that you will know how and where to get help.

(LAN) On your local network – This means a problem on your LAN, in your building, etc.
(ISP) With your Internet provider – This means a problem with your provider, on their own network.
(NSP) Beyond your Internet provider – This means a problem beyond your Internet provider.

Using the details provided by Outages.IO, you should be able to find and fix problems on your own network. If the problems are with your provider, they may or may not know about the problem and or may not even want to admit knowing. Your reports will show exactly where the problem was or is and perhaps by reaching the right people, you and others in your area can get help.

The more people who take part in your neighborhood, town or city, the better the statistics will be for everyone. You can even share your reports on social media as explained later in this document.

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IMPORTANT: Cable based Internet services

Cable provider based Internet services have an additional layer of potential problems as these services are provided using both signal levels and TCP/IP routing. This presents a problem in that Outages.io cannot monitor cable plant signal levels but it can give you hints.

Your agent will always report IP network problems but it cannot know about signal level issues which may be affecting your own modem or your providers equipment outside of your location.

Examples of this might be if you see inactive notifications and speed test results which are outages based but which don’t show any related outages. These problems are usually because the agent was unable to communicate, disconnected in some way while there were no actual IP outages.

In some cases, if you find that restarting your modem gets you back online and there are no outages in your reports, it typically means the modem is experiencing problems or something upstream is but at the cable plant level. If you believe the problem may be signal related, you would need to log into your modem and take a look at the signal levels.

Outages.io is constantly in development mode and this is something we would like to address in the near future.

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How Outages.IO helps

Outages.IO provides details about your Internet services which can be used by the average non technical consumer yet provides enough information for those who want to dig a little deeper.

Most people don’t have the time or the tools to gather Internet performance statistics. The tools offered by your Internet provider may not be the most accurate because they are monitoring their overall network to ensure that everything is up.

Using bandwidth test sites give you some idea of bandwidth but even when the results are good, you could still be experiencing slow, sluggish connections and outages.

There is only one sure way of knowing how your services are performing and that is by conducting non stop, 24/7, ultra low resource use testing from inside your own location. Outages.IO was created specifically to offer anyone the capability of monitoring their services in order to get help when it is needed. Users get a near real-time view of what is going on with their Internet connections, plus an ongoing historic view of it: hourly, daily, weekly and more.

The more eyes, the better! When neighbors also monitor their Internet services, the details become even more interesting for everyone in that area. Not only can you share your reports but by comparing, you’ll know if problems are yours alone or if they are affecting others in the area.

As more people take part, we can not only better fine-tune the algorithms but it also helps in the development of new features that give everyone greater power in getting help while helping providers to better their services. It’s a win win for everyone.

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Is my Internet working right?

Broadband Internet can become somewhat less reliable as it moves outward from city cores and into subdivisions and older neighborhoods. Providers are getting better at making things right but repairs are often stop-gap fixes and the problems just keep showing up. It is possible that you could suffer reliability issues for a long time if your provider is not able to find the source or worse, is not motivated to invest in upgrading your area.

Not all issues are the provider’s fault, but wouldn’t it nice to know this and have details so you can get help? A service technician should be able to tell you within minutes if the problem is between the street and your location, but if the problems are not easily found, you may suffer them for a very long time until they are. Providers don’t always know when their customers are experiencing difficulties until the calls start pouring in. When you and others in your area begin monitoring your services, the data can help everyone get the problems fixed.

As an individual, it may be difficult to gather performance details when you can’t compare them with anyone else. Outages.IO gives everyone the ability to share reports on social sites so that you can compare reports with others in your area. The more people that get involved, the bigger the picture gets for everyone.

There is power in numbers and Outages.IO is here to help you.

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Outages.IO Overview

Having a basic understanding of what to expect is key to making Outages.IO work for you. For a fairly non technical primer on how TCP/IP works, please take a moment to read this short article which explains the nature of TCP/IP or Internet communications.

Your Outages.IO reports are made up of several major components outages, average times of those outages, pings, speed testing and hops. Each section is explained further in this document. What is important to keep in mind when looking at your reports is what is actually affecting use of your Internet and whom is responsible.

While your Outages.IO monitoring agent gathers details about your Internet provider and their own upstream providers, the most important information for you will be your local LAN (your house, building) and your Internet provider. The providers responsibility typically ends in your buildings equipment room if you live in an apartment or at your modem/router in your home or apartment. Your LAN is your responsibility and your provider is from your router out to the street and beyond.
Internet connectivity works by hops. In most situations, your router, also known as your gateway, is hop 1. The next one or several hops will be your providers network. Again, assuming that you have a typical setup, you can often tell by knowing where your network ends and where your providers starts.

The following are the private IP ranges which your network and some of your providers network/s might use. – – –

When you mouse over each outage event, details about the outage will be displayed. The first few hops will be using one of the IPs in the ranges above and your providers company name will be shown depending on the IP they are using. There could also be a mix of private and public IPs depending on your service and if you have a static IP. If you or the Outages.IO algorithm cannot determine your network topology, please feel free to use the support option and we’ll be happy to help you.

Once you know which hops are yours and which are your providers, the rest becomes easier. Your reports will help you to determine where the problems are. If inside at your own location, it will be something you can usually take care of or have your support person help. If the problems are with the provider, you will have information that could help you get the problem solved. If issues are beyond your provider, there isn’t much you can do unless the problems are severe and costing you in some way.

The biggest mystery for most consumers is never knowing if problems are affecting them only or others in the area. By motivating neighbors to monitor their Internet services and correlating reports, you can soon discover more than ever before. Our theory is that one person complaining can easily be dismissed but many experiencing the same things and sharing their reports on Facebook for example, simply cannot.

Finally, in Internet (TCP/IP) communications there always needs to be a source and a destination. The agent maintains a test between your location and one or more destinations across the Internet. It is very important to understand that when your reports show problems beyond your provider, those are mainly informational since you will have little control over that unless you file a complaint with that company directly.

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Why do I need an account?

When you register, you create an account. An account is required so that you can assign software or hardware agents to your account and view the resulting monitoring reports. Your information is used only by support to contact you or to ship hardware agents or other materials to you if you order something.

Our top page gives you information on how to sign up. Once you have filled out the registration form, a confirmation email will be sent to the email address you used while registering. Click on the link shown to be redirected back to our site and this will confirm your new account. You can then log into your control panel to add your first agent.

Note: If you do not use a proper email address, the system cannot send you a confirmation email.

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What is an agent?

An agent is the software which monitors your Internet connection performance.

Agents comes in two formats. Software that you can install on any Windows 7/8/10, Linux and embedded devices that you keep powered on or a preconfigured dedicated device that runs 24/7. For some, keeping a PC/Server running 24/7 is not economical while the Outages.IO preconfigured devices can be left on continually, using very little power. The monitoring is the same no matter which agent type you pick.

One agent is needed for each Internet connection you would like to monitor. Your control panel allows you to install as many agents as you like and you can mix and match, having a combination of software and hardware agents.

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How many agents can I have?

Most members will only need one agent but if you have more than one Internet provider at one or more locations, you can monitor multiple locations. You can mix and match, having a combination of software and hardware agents.

For example, if you have a computer that is on 24/7 at one location, you could use the Windows/Linux software. If you have a location which doesn’t have leave the computer on all the time, you could install a hardware agent. The hardware agent is always the best choice because it uses very little power and runs continually without interaction. No accidental monitoring losses because someone turned a computer off.

You can install as many agents as you need. All agents will be listed in your control panel along with individual statuses and reports for each. You can also have a mix of features which are explained in another section of this FAQ.

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Meaning of ‘Problem Location’

Network classification
Internally known as classifying the network, this means assigning an easy to understand detail which will help members to more easily spot where problems are. The algorithm will try to figure out where the problem is and show it as the ‘Problem Location’. There are three possible classifications.

LAN – This is the local area network in your home or building.
ISP – This is your Internet Service Provider network which usually starts outside, on your street.
Beyond ISP – This means any network which is beyond your Internet Service Provider (ISP).

When the algorithm cannot determine where the problem was, you will still be able to determine this by looking at the details.

If the issue is on your Local Area Network (LAN) or with your ISP, you should be able to fix the problem or get help. If the problem is Beyond your ISP, there is little that can be done and is for informational purposes only. However, if the problem is affecting many others then perhaps contacting the provider to let them know prompt an investigation.

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Choosing an agent: hardware vs. software

Software and Hardware agents monitor in the exact same manner. The best way to choose is to see which option fits the way you use your Internet connection.

Hardware agent
The hardware agent is a small plug and play device that you connect to a free Ethernet port on your router or modem. Preconfigured agents are ordered for a one-time fee, prepared, configured and shipped to you. Upon receiving it, the user heads for the OCP once it arrives, simply connect it to your router or modem and a wall plug for the small amount of power it uses. It will begin monitoring your Internet connection immediately, providing nonstop, highly reliable statistics.

The hardware agent is not dependent on your computer running the monitoring software. The agent does all the work. As long as your modem or router is running, it will monitor your connection. The hardware agent is the best way of receiving detailed, reliable information to help you troubleshoot connection problems or even get you better services by showing your provider your outage reports.

Software Agent
The software agent is a piece of software that you download from the Outages.IO website and install on a computer running Windows 7/8/10, Linux and certain embedded devices. We currently do not have a Mac version. Ideally, your computer is running 24/7 at the location where you would like to monitor the Internet connection.

The software agent requires that you install it on a computer that is always on and connected to the Internet. Or keep the computer on for as long as you want the Outages.IO connection monitoring to function. The most accurate statistics will be captured if you run the software 24/7, which means that you need to keep your computer turned on and connected to the Internet.

If you use a computer that you turn off at night or while at work, you will not be able to receive accurate details, but you can still use the software. Instead, you will get some very basic averages. However, even basic averages can be useful if you find that your connection is down even more often than you realized.

Which options should I choose?
When you buy a hardware agent, you are not only getting better information about your services but you are also helping Outages.IO to continue development. The software is constantly under development and the Outages.IO goal is to give Internet consumers a simple way to monitor a service that most were previously unable to.

In terms of using hardware or software, you can use either depending on your needs. For example, you might want a hardware agent for your office or business, where having reliable Internet services is more critical, and use the software agent to monitor your home connection.

Having more than one agent running at the same location is of little value because of the nature of TCP/IP, which takes a different path each time you connect to something on the Internet. The best way to gain the most information is to motivate friends and neighbors to install their own so that you can compare and know when there are problems which are not only affecting your own services.

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PC sleep mode and closing laptop covers

If you are running a software agent on your personal computer or laptop, sleep mode and closing the laptop cover will prevent the software from running until the condition is changed–you lift the laptop cover back up or move/click on the PC to get out of sleep mode.

On a PC, you can usually disable this mode by changing your power settings to never sleep. This may be called the “High Performance” mode on your PC. You can find more information on this by searching for information about your particular operating system version.

Typically, when a laptop cover is closed, most running software is also put to sleep. Some laptops may not have any settings to prevent this and therefore would not be good candidates for running your agent software. Check Control Panel, Hardware and Sound, Power Options for ‘Choose what closing the lid does’. Change all ‘Plugged in’ settings to ‘Do nothing’ to prevent your laptop from sleeping.

In all cases, either ensure that your PC/Laptop is constantly running or consider purchasing a hardware agent at a low, one-time fee to receive the best reports possible.

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Wrong time?

Are you seeing the wrong time in your reports? The most common reasons for ‘inactive agent‘ and/or incorrect dates and times in your reports are usually simple to fix.

The two main reasons
1: The correct time zone has not been set for the particular agent.
2: If running the software agent on your own hardware, make sure that the machine has the correct time.

Time zone
All agents are factory configured to send their reports using UTC time zone. Reports are converted to the correct time zone that the agent is installed in by ensuring that the time zone is correctly set in the agent settings. If a time zone is not correctly set or if the local router is blocking outgoing Internet time server requests, your reports will display the wrong date/time.

Each agent being monitored requires that its time zone be set correctly in the Settings section. By simply entering the full address where the agent is installed, the system will pre-fill all columns along with a time zone for you. Note that street addresses, while shown in your settings, will never be displayed in any reports. Setting the time zone will allow the agent to display your reports in the time zone that it is actually installed in.

For example, perhaps you have an agent installed in Minnesota and another in California. You would want to know when events have occurred in their own respective time zones otherwise, you would only see UTC time. Contacting a provider and telling them about UTC times will not help them while being able to give them specific dates/times would.

Another example where the wrong date/time might be confusing is when you share or compare reports with someone nearby to see if you’ve both suffered similar problems. There could be a date/time difference making it harder to compare. When the date/times are synced up, it becomes easier to compare results to see if they affected only one location or others as well.

PC/Server date/time settings
Agents installed on your own hardware require that the machine has the correct time zone, date and time. You can find information specific to your operating system to learn how to ensure your clock is set and functioning correctly. All agents, hardware or software, depend on reaching time servers over the Internet which are called NTP services.

We suggest using ntp.org as one of your primary time servers. For most Linux machines, you will need to look into installing NTP. Please be sure to enable the NTP service to automatically start and keep running when you start your operating system.

Is your router/firewall blocking outgoing NTP?
If your router blocks UDP port 123 (NTP), your reports will show UTC time rather than the correct date/time and/or may never update, showing the same date repeatedly until you allow port 123 out to the Internet. You must ensure that your router is not blocking outgoing NTP, port UDP 123 services regardless if you are using hardware or software agents.

Note that data which has already been stored cannot be updated but once you fix this problem, the agent will begin to show correct date/time.

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Agent auto start

Starting, stopping, restarting
The installer should automatically start the agent and set it to auto start each time your machine is turned on. In some cases, the task icon (tiny monitor) may or may not control the agent correctly. if needed. you must control from the Services control.

Go to Control Panel \ System and Security \ Administration Tools \ Services.
Right click on the NutPile Networks service and start or restart it.

(Click image to see it full size)

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Windows 7 Install Problems

There are at least two reasons where installing the agent could fail on certain Windows 7 machines.

First, you should have at minimum Service Pack one (SP1) installed.

The second is that if SP1 is not available for your machine, you may be able to complete the installation by enabling compatibility mode.

If either of these methods still fail, you may have to use a new operating system or seek out help through search engines and or finding Windows related forums.

Outages.IO Control Panel (OCP)

The OCP is the starting point for all Outages.IO services and features. This is where you find your agents list if you have more than one agent, the dashboard, reports and settings. Notice that your control panel is at https://ocp.outages.io while our support forums where you can find additional help and information can be found at https://forums.outages.io.

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The dashboard view for an agent is where you will find its reports, stats and configuration controls.


The heartbeat is a near real time display of the agent communicating with the Outages.io network. This helps you to know that the agent is communicating properly and gives a visual cue that everything is running as it should. In most cases, the agent should automatically restart itself every 24hrs. The restart time is shown just below the graph along with how long the agent has been running for.

If your agent has restarted multiple times inside of a 24hr period, this could be indicative of some sort of problem either with the PC that is running your agent or the hardware agent if that is what you are running. Perhaps there is some power cycling going on or something else causing the agent to keep restarting.

The heartbeat is generated by both pings and communications with the Outages.io network.

Recent Events

Recent events are outages, updates and other communications between your agent and the Outages.io network. Event notices help to see and understand what is going on with agent/network communications.


The outages graph shows the last 50 outages your connection has experienced along with detailed information about each. When mousing over each bar, accumulated details for that particular outage will be displayed.

Outages avg time

As outages build up so does the averages graph. This graph shows when most of your outages are occurring so that over time, you can see a trend that shows when problems are happening.


Along with other tests, pings are used to establish a pattern and averages. Pings are not based on any nearby point and only to generate averages so that the algorithm can do its job.

Speed test

Shows speed test results that were triggered by the agents algorithm.

Network stats

This section offers overall statistics about the performance of your Internet service and where most of the problems might be. MOD means ‘most often down’.

% Affected networks – Percentage of Internet problems with your LAN, ISP or beyond.
Top MOD hops – Top most problematic hops showing where, LAN, ISP or beyond.
Top MOD orgs – Organizations experiencing the most problems relating to your connection.
Overall performance – (alpha)
Combined view – (alpha)

Important – All references to ‘Beyond ISP’ are informational only. The most important information is how your ISP is performing. Anything beyond your ISP is not only informational but is a test point that Outages.IO is using to monitor the performance of your service. In some cases, some of these could have affected your services but the main point is to monitor your Internet service provider.


Never assume that someone else will report something that needs attention as this is not the case. Most do not report problems and no matter how much testing is done before releasing something, some problems are learned about through complaints. No matter the issue, please take a moment to send feedback so that any problems can be taken care of. With your input, problems are usually fixed very quickly.

On the other hand, if you are simply finding the service useful, we’d love to know how it is helping you and your situation.

At a glance, Right hand column information

The At a glance section gives you a quick view of everything you have enabled, disabled along with providing direct links to those settings where possible.

At a glance – Brief view of important settings and options. See Configure menu for more
ID – Unique agent identifier.
Nickname – Nickname to identify your agent if you are running multiples.
DDNS – Dynamic DNS / DynDNS. If enabled, shows the URL and provides clickable link to destination.
Device – Shows operating system or hardware/OS type.
OTM ver – This is the version of our monitoring software.
Time Zone – Time zone that agent is in. Each agent can have its own time zone.
Created On or Activated On – Shows when SW agent was created or hardware agent activated on.
Comms – Status of this agent, allowed or denied communications with Outages.IO.

Features – What is included with your software or hardware agent.
Notifications – To prevent spamming, only three notifications are sent at a time.
DDNS – Gives you an easy to remember URL to reach home or office network.
Speed test – Shows if speed testing is enabled or not.

Hardware special features – Available only on select devices for specific members
Data usage – Internal (alpha testing)
DNS server – Built in DNS server to provide you more Internet privacy.
Webcam – Connect a (UVC) USB camera to your agent for remote viewing/monitoring.

My Public IP – Your public IP provided by your Internet provider. Static or dynamic.
LAN IP Your local network IP for this device.
DNS Used (first) – The DNS server being used for this agent.
DNS Used (second) – The secondary if supplied.

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Speed test graph

NOTICE: There is a known issue in the Win/Linux software version which sometimes continues speed testing even if it is disabled. Speed testing will happen each time there is an outage reported. The issue seems to be related to the fact that Outages.io cannot know if you are experiencing a signal level problem if your services are provided via cable provider. If this is an issue, please contact us for the most current method which could prevent this.

Bandwidth testing is an interesting topic which many misunderstand because it isn’t only about bandwidth. A consumer can have a lot of bandwidth and yet find themselves barely able to reach things on the Internet occasionally.

Commercial speed testing sites saturate your connection but because bandwidth is shared, this is often an exercise in futility because speed testing will not show you what is actually going on with your connection.

If large numbers of consumers were doing this all day long it would take the Internet down or more bandwidth would have to be added at countless locations just to sustain such testing. No one, providers or consumers can afford the costs of running speed tests non stop.

In addition, if you were running these tests continuously, you would be using up all your bandwidth just testing it. Speed testing alone is not of much use without additional data and, if the test is being optimized to be as close as possible to your providers edge network, you are in effect testing under the best conditions possible which is not real world testing.

Speed testing to get actual results in shared environments such as consumer grade Internet services is a very difficult problem to solve. Shared Internet bandwidth speeds can and do constantly change and in seconds. By the time a speed test is started and ended, the result is based on that duration only and slowdowns may have already passed.

The speed test graph
Your monitoring agent will trigger speed testing based on a variety of fluctuations, trying to test at the best possible moment. This will help to better visualize how speeds (bandwidth) and in fact, throughput are doing on your connection in a way that a human being trying to test at the right moment could not do.

Our solution tries to show you ongoing averages (baseline) and when speeds become lower. The result is a graph which gives you a visual representation of how your speeds are doing and which tests were conducted. You can mouse over the graph to view dates/times and types of tests. Different tests are shown in different colors to help visualize the overall report so that you can more easily compare with outages and pings reports.

Colors and meanings
Various colors help to visualize which tests are baseline and which are triggered based on certain events.

Green – Baseline test. The agent software is running a speed test on a regular basis in order to establish a baseline or average.
Blue – Latency trigger. This test is triggered when the latency of the connection begins to fluctuate outside of the measured averages.
Orange – Slowdown trigger. This test is triggered when short burst speed tests are run and the results show slower than usual speeds.
Black – Outage trigger. This test is run moments after an outage ends to determine if your speed is back to normal or if it remained slower than the calculated average before the outage. Signal level issues could also trigger this test erroneously.

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IMPORTANT: Speed testing uses data

This feature is experimental, the algorithm continues to be in development. For more information, please review the Speed Test graph and settings section of the Outages.IO FAQ.

Speed vs throughput: Internet ‘speed’ is technically bandwidth. Bandwidth is the max amount of data your connection will allow based on the plan you have purchased.
Throughput is the amount of data you can actually move at any given time. Bandwidth and throughput are very different things.

Monthly data plan vs Unlimited plans: Speed testing uses your data. If you have an unlimited or large data plan, this may not be an issue but if you have a capped data plan you may want to enable speed testing conservatively. We understand capped plans and tries to optimize this test to make it useful without wasting data.

Data plans and bandwidth – do you get what you pay for?
Many waste money on plans they will never be able to use or need. These articles help explain why you should be aware when picking a plan.
We conducted extreme speed testing and found it somewhat useless
Is speed testing for real? Does it have all that much value? Not without more data was our result.

Disable (default setting)
No speed testing will be done by your agent.

Your agent will run speed tests to determine if bandwidth has fallen below a certain threshold. An algorithm controls this function based on a variety of conditions such as latency and slowdowns. The latter is a short, non saturation based speed test which is low triggers a full saturation speed test.

Speed Limit (Internal and experimental)
A speed limit may be imposed to conserve bandwidth. The test is trying to determine when bandwidth drops considerably and not what your full speed is. The agents job is to try and report when speeds fall below average or even usefulness which is difficult because it cannot know when you are actually using your bandwidth, watching movies, downloading files, etc. The speed limit is still in development.

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The Configure menu is where you can make changes to the behavior of your agent.

Address and Geo location tab
This section allows you to change the location of your agent. Simply enter the full or part address then click on ‘Auto Fill Address Details Below’ to save time and ensure the correct location.

Note that while you can enter the house number to allow the map to be correctly set, this information will never be shown in public. In fact, the house number is not used at all in your reports but is used internally to provide additional information if others in your area are also using Outages.IO to monitor their Internet services.

Settings tab
This section is where you’ll find most of your agents configurable settings.
Here you can enable and disable features, fine tune them to your liking and so on.

Speed test tab
Here you can enable fully automated speed testing.

Here you can configure webcam settings. See the set the Webcam options section below.

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The details menu displays information about your agent including some which is also shown in the dashboard itself. Note that if you are running your own hardware device, certain details will not be shown. These are used for preconfigured devices purchased directly from Outages.IO.

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The notifications function is where you can control email notifications. The notifications are sent for a certain number of events then disabled to prevent spamming you. The final email will show that it is the LAST email along with a link to your dashboard where you can reset notifications again. Not only do we not want to spam you but we do not want our mail servers to appear to be spamming either.

NOTICE Please DO NOT flag Outages.IO as spam in your mailbox as this could not only affect future delivery to yourself but to others who are using the service. You have full control over notifications and can always fully disable them.

Outages.IO assumes that since you installed an agent to monitor your Internet, you probably want to know when it cannot communicate.

Email notifications are to let you know of potential problems as quickly as possible. If your agent becomes inactive, Outages.IO sends you a notification so that you can take any necessary action. Your agent is deemed inactive when it is no longer communicating with the Outages.io network. This could be indicative of an outage or that the agent has been disabled or disconnected.

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The manage agent menu allows you to reset, re-install and delete this agent.

Reset may be used if you have moved and wish to continue using the same agent but with all new reports.

Re-install allows you to re-install the agent software on your PC. Note that this is used for Windows installations only because the Windows installer needs to be in sync with the Outages.io network. If you remove the agent from your PC, your reports will remain on Outages.IO but will no longer be updated. If you wish to re-install and keep your current reports, you must use this option to ensure that your reports remain intact and continue once the agent is installed.

Delete allows you to remove this agent from your control panel. Note that if you remove the agent here but do not remove the software from your PC or stop the hardware agent, it will no longer be able to communicate with Outages.IO. Conversely, if you remove the software from your PC or disconnect your hardware agent, these reports will be removed when you use this option.

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Dynamic DNS – DDNS / DynDNS

Providers typically charge around $10 to $15 per month per static IP. If you use a DDNS service, you need a router that communicates with a DDNS service in order to update your IP as it changes.

Why bother with complicated configurations? Simply install the agent, then from your Outages.IO Control Panel under Configure and then Settings” you can enable or disable the DDNS function.

Your URL will be ‘id.outages.io.com‘, the ID of the agent you have installed combined with outages.io.

If you want a reminder of what the URL is, just look at your reports for this agent and you’ll see the fixed URL in the Agent Details.

From then on, you’ll be able to reach your home or office router and any services behind it–web, email, data storage–using an easy to remember name. The URL will continue to exist for as long as you keep your agent running so that it can constantly update our DNS servers.

Dynamic DNS is included at no cost and as a bonus, you can always use the rest of our basic services at no cost too.

Need a fixed URL for multiple locations?
If you have more than one location you would like to reach, simply install an agent at each location, enable the DDNS function and you’ll have a fixed URL for each location. Agents and their settings are managed from your OCP.

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Excessive outages

Every now and then, you may see a noticeable increase of outages. These could be just a few or in some cases up to hundreds per hour. But, what to they mean?

These events are reported because the agent is very sensitive and is able to detect interruptions as short as milliseconds. The agent has a minimum setting of 1+ seconds in order to be useful to the average Internet user.

Short outages are very normal in IP based communications but ongoing excessive outages are indicative or a problem, either temporary or which needs to be addressed. There are many reasons for short outages but most are related to hardware failure, programming errors, wires failing, cut or disconnected momentarily and countless other things. Here is an article which explains in non technical terms what happens when you are using Internet services.

Short outages typically do not affect most people and are often not even noticed unless using Voice over IP phones, video conferencing and other real time services where quality and reliability could degrade.

When using services such as video streaming which buffer data in advance, then you may not notice short outages and your movies will continue playing even as short outages happen. If you do see buffering, this typically means that your Internet connection is having problems.

So, what about those short outages in my reports?

You may not care to know about the very short outages unless they are very frequent in which case, the reports can help you to determine where and with whom the problems are.

Your reports will show if the problems are in your building, on the street, with your ISP and so on. In many cases, a bad cable at your location simply needs to be replaced.

However, if you do not want to see outages of a certain length, you can change what is displayed in your graphs by using the Minimum Outage in your agents Settings tab. Here, you can can set the minimum you’d like to see in your Outages graph. When set to 3+ seconds for example, your graphic outage report will only show outages of 3+ seconds.

Keep in mind that textual reports will always show all events, no matter the settings. This is because the agent is always reporting any and all outages to be correlated with others in your area. Hiding them by using the Minimum outage settings does not take care of the actual problem.

Note: If you are monitoring from a country which has poor Internet services or where we do not have an Outages.io network close enough to you, you could also see many short outages. If you know that we do not cover your area and you believe that enough people would be interested in using Outages.IO, please have someone contact us.

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Webcam option

Hardware agents ordered from our site often come with special features which can only be enabled through your dashboard. In this case, some of our agents allow you to connect a compatible (UVC) webcam to the USB connector on the device. The type of webcam allowed is shown in your dashboard and are typically UVC based but could allow for others.

NEVER connect something to a USB port unless you have checked the power requirements first. The device may not be able to handle the power requirements and could cause the device to malfunction or become completely inoperable.  Most of our agents normally use less than one amp but adding a camera can require a larger power supply to ensure that the agent and the camera have enough power. Typically, 2-3 amps should be plenty.

You must determine the wattage you’ll need by the maximum resolution/frame rate you will want, your cameras requirements and keeping in mind that the agent itself needs a minimum of one watt.

In order to enable and use a webcam, please set the following values.

Enable Camera:Enable or disable the camera service on your hardware device.
Your dashboard will show if your device supports this.

Resolution: (Default 1024×768) Pick the resolution that best works with your camera in pixels.
Options are: 160×120 320×240 800×600 1024×768 1280×720 1280×960 1600×1200 1920×1080

Framerate: (Default 5) Pick the framerate that you would like the camera to stream at.
Options are: 5 10 15 20 25 30

Username: (Default name) Enter a secure name to access your camera. Be creative, upper, lower characterss etc!
Password: (Default pass) Enter a minimum 8 character password. Be VERY creative, upper, lower, alphanumeric.

When you click on Save, your agent will be rebooted in order to start the webcam service. Check your dashboard and the Heartbeat section to confirm that your agent is communicating again after rebooting. Once confirmed to be communicating, connect your webcam to the USB port of the agent.

Look at your dashboard to determine your agents LAN IP then browser over to that IP using port 8080.
Note that Internet explorer doesn’t seem to work.

You should be prompted to enter the username and password that you have set. If not, try disconnecting then reconnecting the camera to have the drivers identify it. You may even have to power down the agent then power it back up. Keep the camera connected once it is working and it should always be seen once it is working.

If you would like to use it as a security camera over the Internet for example, you will have to look around for information on how to open and forward a port to your agent. Keep in mind to use a very good username/password combination if you do this.

Play around with resolution and frame rates to see what works best for you.

NOTE: This is a beta option as there are some problems remaining to be solved. For example, in some cases, you have to disconnect then reconnect the webcam each time the agent has rebooted, which is daily. This makes it unreliable for remote use though there is a work around.

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Why sharing reports is so cool

Part of the magic of using the Outages.IO service comes in the form of having the ability to share and compare with others. The more neighbors you have monitoring their services, the bigger the picture gets for everyone. By sharing, you can discover if an outage affected only your location or if others in your area suffered the same problem.

The power of social media becomes yours to use and as we introduce new reports and features in the near future, Internet services become transparent as everyone has details when contacting their provider for help.

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Privacy is important

No personal data is collected or shared in any way, shape or form. We share only Internet connection statistics collected by agents which is completely anonymous with no personal data what so ever.

The monitoring software does not and cannot collect personal information such as Internet locations visited, search results etc as it is connected as any other device on your LAN, without access to packets from other devices. Our agents monitor only your Internet connection and not the data flowing over it.

Please see our Privacy Statement for more details.