Paid services should never come with mystery problems!

Outages.IO is about empowering you. Always know what is going on with
your Internet services, Outages.IO ends mystery outages! Try the demo.

Welcome to Outages.IO
Outages.IO is a tool that allows you to monitor your own Internet services and Internet connected devices. Outages.IO is useful for SoHo owners, remote workers, hard core gaming, to reach home security cameras and other devices, for those hosting online services and much more.
When suffering Internet connectivity issues, it inevitably comes down to usually having no way of knowing what’s going on, especially after the fact. Contacting your providers support line after a problem simply adds to frustrations when being told ‘everything looks fine’.

Outages.IO can show you exactly what’s going on, no matter where or with whom the problems are as it monitors the performance of your Internet connection to help find reasons for slow, sluggish or completely down services.

Outage sites
Network operators pay top dollar to make sure you see their reported outages when you search for “outage” using your favorite search engine. This makes it much harder to find solutions like Outages.IO which can help expose issues affecting your own service in your own area.

Most outage sites get their information from the same sources: network providers posting about their own outages or various points around the Internet reporting problem. This information is scraped together into basic outage reports that may or may not be all that helpful to you.

While large outages can affect you, most of your problems are probably smaller, ongoing intermittent ones in your own area causing you trouble. How often has your Internet misbehaved and you searched for outages online or contacted the provider, only to be told that no outages have been reported in your area? You know your Internet connection is not solid, but there’s no proof. Are you the only one having issues? Probably not.

The endless tech support loop
By the time you’ve made your way through the phone tree to a real person, or have been told to reboot this and that, it starts working again. You hang up frustrated, knowing you’ve experienced problems but have no way to show this for more help.

If you’re lucky enough to have some proof, maybe a screenshot of your network disconnected with date and time, it’s often dismissed as something on your end because they can’t see it on their own network, so it must be on your end. Same advice, reboot your modem or router and try again.

Ever wonder if neighbors are experiencing the same problems? Now you can post your findings and compare with others in your area to get the bigger picture. Being armed with information and statistics makes contacting support a lot easier and when others are experiencing similar problems, it becomes hard to dismiss yours.

Clarity starts with Outages.IO
Once you start monitoring your services, your reports will show you everything about your connection. You will quickly begin to see what is really going on, even if your provider doesn’t know about the problems or is unwilling to admit to any which is typical.

Your reports show current, past and historical events, trends, where and who is having the issue, even if unreported. Reports show if problems are in your building, with your Internet provider or beyond. No guessing. You can also receive instant notifications of possible outages and much more.

Outages.IO is non intrusive, monitoring only the connectivity and not what you visit or search. Outages.IO is 100% anti profiling as we believe that providing good services is how businesses should earn their keep and not by profiling everything consumers do.

Outages.IO is about empowering you, an Internet consumer. One person can be dismissed, but when many are seeing the same problem, it’s much harder to deny it.

The easiest way of learning about Outages.IO is to check out our demo of a live agent

Advantages of adding Outages.IO to monitor IP
Most network operators employ some type of centralized monitoring to watch overall network conditions. From our own experiences using these tools, we’ve discovered that problems being experienced from the customer premises equipment (CPE) side would often not be seen by centralized monitoring.

Customers often complain about problems that can’t be found after they have experienced them. By the time they call tech support, connectivity may be back to normal, hops could have changed and there is no simple way to diagnose what happened. We developed the Outages.IO solution specifically because we wanted to see connectivity as it was being experienced by the customer.

Accountability for communities, cities, states
Searching the Internet yields countless cases where outages had serious consequences which lead to finger pointing, arguing and sometimes even lawsuits. Organizations, cities and states have ended up heading to the courts over disputes with their Internet provider. Lawsuits can be expensive and time-consuming. In most cases, there isn’t enough proof about the downtime suffered to reach anything beyond the provider saying they will try harder going forward.

Outages.IO helps to eliminate these and other problems for businesses and consumers who depend on local providers and upper tiers being reliable, Reports show a clear picture and from multiple points making it practically impossible to argue or dismiss the problem occurred, even after the fact. This helps everyone involved find a solution to fix it.

Monitoring from the LAN perspective
The agent monitors the connection as just another device on the LAN, logging everything that happens with the circuit, including outages as short as one second. While one second outages might not sound important, consider a connection which is experiencing constant and or intermittent micro outages and how those could add up to possible problems with VoIP and other real time protocols. We’ve seen it and experienced it many times.

Fail-over options
Should a hardware agent fail, it is as simple as ordering a replacement. For redundancy, to ensure that changing out the device doesn’t lead to starting all new reports for a specific location, a second device can be ordered and keyed to the same ID and kept locally as an instant replacement.

Stay ahead of potential problems
The Outages.IO solution on its own or in addition to centralized monitoring helps ensure that Internet connectivity of one or more circuits is always up, always available. This is especially important in situations where two or more circuits are in use for redundancy. If redundancy were to fail, it could lead to serious concerns.

Outages.IO helps to eliminate these and other issues by giving IT personnel a heads up of possible issues, always having data available during and after events, often even preempting customer complaints and down time.

Some key features:

  • Installing our hardware agents takes only minutes and begins working instantly.
  • IP connectivity is monitored 24/7. All 1+ second outages are logged.
  • Optional automatic speed testing for baseline speeds and based on conditions such as latency.
  • Agent is able to determine if problems are local, with the provider or beyond on most sites.
  • Reports show trends such as when most outages occur, where and with whom.
  • Reports show exactly where problems were/are, length, IP, hop, owner and other details.
  • Dashboard can be reached over the Internet using mobile if local network is down.
  • ‘Customer view’ allows customers to see their own dashboard with limited controls to prevent changing your settings.
  • *Optional instant notifications can be sent to someone if the agent suddenly stops communicating.

*Inactive agent can mean it has been disconnected, powered down or that there is an outage in progress. If it was an outage, the details will be available in the dashboard as soon as the agent regains Internet access.

Additional hardware benefits:

  • For business, our hardware device is on the job 24/7 for the best logging possible.
  • Simple deployment. Connect to free Ethernet port and power up.
  • Auto starts, auto updates. Only 2″-3″ square, uses around 1500mW, perfect for remote, unmanned locations.
  • The agent software runs in memory limiting flash erosion in order to survive for years.
  • No learning curve or budget concerns at only $35 per agent, order as needed.
  • Easily replaceable with no loss of historical data.

Feel free to contact us about your application and how Outages.IO might be able to give you additional peace of mind in offering reliable services to your customers.

Outages.IO is all about giving you easy to use tools that allow monitoring Internet connections and online services and devices. Our services are low cost, easy to use for non technical consumers to those who are interested in digging into the details. Services can be used separately or even combined in order to solve a variety of Internet related problems. To illustrate this, we have created the following explanations.

#1 Internet Monitoring: Tracking your Internet connection and provider Install the monitoring agent on your PC/server or order our hardware version for the best reports possible.  Reports show when, where and who is having problems, along with simple to understand text such as: “the problem is at your location” or “the problem is with your Internet provider” or “the problem is beyond your Internet provider”.

We also include, at no cost, an open ports scan of your router/firewall, DDNS and other features. Advanced details are available for those that want to dig in deeper to know exactly which hop was problematic, who owns it and more. Instant notifications can be enabled to alert you if there is a potential Internet outage occurring.

#2 Hosts Monitoring: Tracking your online services for problemsOutages.IO hosts, services and device monitoring lets you know instantly if there are problems with your online services. Your dashboard displays an ongoing heartbeat of your host being online and problems are displayed in a variety of ways that inform you about events including email and SMS alerts.

The service monitors both server and individual services in order to correlate reports. This helps to prevent false positives about server vs. services outages. By doing this, reports can be generated showing how often a specific service may be problematic while the server itself might actually have highly reliable uptimes.

On the other hand, if the server itself becomes unavailable regularly, there may be a local networking issue which requires attention rather than any of the services themselves. Knowing where to look can significantly help shorten the amount of time it might take to get a server or its services back online. Event details will show as much information as possible in order to help you discover where the problems are (or were) allowing you to correlate with your logs.

Your dashboard shows recent events, alerts, trends, ongoing historical information and other information to help you keep your services online 24/7.

#3 Internet Monitoring plus Hosts Monitoring: A complete view inside and out. For the most complete view possible of your services, adding both Internet and Hosts Monitoring shows you how your services are being seen from an online and from your own network’s perspective.

When you combine both options, you are creating a dual monitoring solution which can help you correlate network and/or Internet related issues while at the same time monitoring your online services. Having the ability of seeing how things are working from both inside and out helps ensure high availability of your services.

More importantly, by doing so, you will have the information you need when it comes time to either upgrading your current Internet connectivity, deciding to find a replacement or both. Dual monitoring can be enabled by simply associating your host with your agent where both are on the same IP.

A subscription must be maintained for both the agent and the hosts monitoring in order for the association to happen.

Sometimes you need to reach something on the LAN such as a configuration server, router interface or other devices but opening firewall ports to allow access is not an option. When you order and use our hardware agents, a number of optional features can be enabled including RAS (Remote Access Service) without having to open any firewall ports.

Outages.IO RAS
There are many reasons why opening firewall ports may not be possible and in these cases you now have a solution.

By installing an agent on the LAN, you can monitor the Internet connection while at the same time being able to access something on that same LAN. Once RAS is enabled, a configuration menu becomes available where you can configure and maintain which public IP should be allowed and which devices should be reachable on the LAN.

The agent will then establish a connection to our RAS network which will allow the public IP you have selected to gain access to your LAN device. The illustration shows how things work, as explained in the following steps:

  • Install a Logicore hardware agent on the LAN where you want to reach something.
  • Enable RAS on this agent, set the LAN IP/Port you’d like to reach and which public IP is allowed.
  • The agent establishes a connection (orange) to Logicore’s RAS services.
  • Visit your dashboard, click on the RAS URL which opens a connection (blue) to your LAN device.

Secure and encrypted
The RAS connection is encrypted and secured. Only you know the URL, as it can only be seen from your dashboard. The connection is blocked from any traffic but the public IP that you have selected. You now have access to any LAN-sided device without having opened any firewall ports which could otherwise be seen by potential hackers looking for open ports. Change the LAN IP/port combination at any time to reach other devices and you now have a secure method of reaching hardware that is safe and secure behind the main firewall.

When installing agents at multiple locations, your dashboard displays all agents that you manage/own along with a RAS icon for agents which are so enabled. Click on the RAS link for any site you’d like to access and a new tab will pop open connecting you to the remote location.

For light data transfers
The Outages.IO RAS solution is perfect for MSPs and others who need to reach resources on LAN sided devices such as routers, switches, VoIP, any device which you need to maintain. The service is not meant for large file transfers, video streaming and other heavy data transfer uses. Data usage is metered as well as bandwidth use in order to ensure the best performance possible for all members.

Bonus: Internet monitoring included
All hardware agents come with our Internet performance monitoring service built in. As a bonus, you can create a ‘customer’ view account from your dashboard which gives your customer access to reports showing how their Internet services are performing. The ‘customer’ account allows your customer to log into their reports using their own credentials so that you do not have to share your own.

You continue to have access to what you need to monitor/maintain on their LAN while giving your customer an extra bonus at the same time.

Installing an agent
To install a hardware agent, you simply find a free Ethernet port on the router/modem then power the agent using a standard 5V 1Amp or better adapter. It will immediately begin communicating with Logicore, monitoring the local Internet connection. No further interaction is required as hardware agents are self updating, requiring no maintenance what so ever. Plug it in and it’s on the job 24/7.

Early adopters The service has been available for some time now though not yet fully integrated into the dashboard at this moment. It is available to early adopters that wish to test it in return for your feedback.

Your feedback is what will determine how the integration should be done. If you already have our hardware agents, depending on the model, we can send it an update to enable RAS services and can manually set things up for you to try out.

Beta testing is open to IT/Tech Support professionals and companies which have an established history and Internet presence. We strongly encourage you to write up a basic agreement between your customer and yourself guaranteeing them that your intentions are solely to access one or more specific devices in order to monitor or maintain certain equipment or services.

Please contact us if you are interested.

Installing OTM
If you already own your own mini router or are a developer wanting to integrate Outages.IO into your products, you can install our Outage Tracer Monitor (OTM) yourself.

Please be aware that we provide limited support for self installed hardware unless you are integrating it into your own products but do try to update these notes to help others along. We plan to eventually make available a social site which will allow members to share their findings and where we can help with questions being asked. Supported operating systems, Linux and mini routers

Operating systems
Windows 7, 8 and 10
Linux Centos7, Debian7 OpenWrt

Mini routers, project and other embedded devices
ar71xx and eamips based.

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