Avoiding the Internet blame game
If your company offers online services, it’s almost a given your customers will think your business is having issues before blaming their own slow Internet connections. Outages.io shows where the problems are happening, whether it’s their internal network, with their provider, or beyond their provider. Best of all, Outages.io is free to use, for as long as you need it.
While all networks suffer occasional problems, most consumers don’t understand what goes into maintaining complex network environments to keep them running around the clock. Their first response is to blame whoever is in charge of their technology.
Losing customers because their own Internet services are unreliable is frustrating. Worse yet, sometimes unhappy customers will post and share negative experiences online, falsely pointing the finger at your company’s services and reliability instead of where the blame firmly belongs, their spotty Internet connectivity.
Monitor home or business Internet connections
Echo Networks offers consumers and small business Outages.io, a services that gives anyone the ability to see how their Internet service is performing. Members simply install a monitoring agent on an Internet connection to instantly start generating reports and statistics. The agent communicates with one of our networks, measuring and gathering statistics which are turned into easy to understand reports.
Reports show frequency, length, average times of outages, latency, throughput samples, historical data, optional email notifications and more. If neighbors use the service, everyone gets an even clearer picture by comparing their reports which could help them and the local Internet provider.
The solution: A simple joint promotion
Help us get the word out by sharing our consumer service and encouraging your customers to try Outages.io to help them better understand what is really going on with their Internet. When they are able to see what’s actually happening, they will be less likely to blame your service and more able to find and fix what’s happening with their Internet connection.
Outages.io is free to use so motivating them to use it is a win-win situation for you and your members. No costs to your company, so you have nothing to lose but the finger pointing and blame.